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Sometimes Redmine doesn't send notifications after upgrade

Added by Iliyan Petrov almost 2 years ago

Hello Team,

we have migrated from 3.0.6 to 5.0.4 versions. It looks like everything is fine, but for some reason, sometimes Redmine doesn't send email notifications. This is very strange because the rest of the participants are receiving, but in one specific situation, the assigned user didn`t receive. There are no issues in exchange email flow log or production log. I will glad if someone may help me with advice!

Thank you!


Replies (4)

RE: Sometimes Redmine doesn't send notifications after upgrade - Added by Lydia Liu about 1 year ago

Mirco Vian wrote in RE: Sometimes Redmine doesn't send notifications after up...:

I have the same problem

Hi Mirco,
We have the same problem.Did you resolve this problem?Could you please tell me how to resolve it?Thanks in advance!

RE: Sometimes Redmine doesn't send notifications after upgrade - Added by Jérôme Gallot about 1 year ago

Hi,

Beware of the email notification configuration in the user account.

More information about the trouble would help.

RE: Sometimes Redmine doesn't send notifications after upgrade - Added by Iliyan Petrov about 1 year ago

Lydia Liu wrote in RE: Sometimes Redmine doesn't send notifications after up...:

Mirco Vian wrote in RE: Sometimes Redmine doesn't send notifications after up...:

I have the same problem

Hi Mirco,
We have the same problem.Did you resolve this problem?Could you please tell me how to resolve it?Thanks in advance!

Hello,

you have to be sure on 100% that there are no issues with your SMTP server. Second check carefuly production.log, there is "the true". In our case we had an issues with resolving our smtp server therefore dns servers. I hope if i have been helpful.
Regards.

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