Project

General

Profile

Forums » Help »

configure input mail with office 365 for generate ticket

Added by gabriele be 17 days ago

Good morning everyone, I would need some urgent help unfortunately.

We recently switched to office 365 suite with enterprise emails, and I can no longer get it to read the emails in my mailbox to generate tickets automatically, I had created this script that was running every minute:

cd /usr/src/redmine/
rake redmine:email:receive_imap \
        RAILS_ENV=production \
        host=outlook.office365.com port=993 ssl=true \
        username=a"ssistenza@smydomain" password="password" \
        project=assistenza tracker=support \
        unknown_user=accept no_permission_check=1

I have no idea how to make it read incoming emails to redmine, could you help me?
Thanks


Replies (3)

RE: configure input mail with office 365 for generate ticket - Added by gabriele be 17 days ago

my error is:

W, [2024-12-03T12:45:48.354706 #26496]  WARN -- : Creating scope :system. Overwriting existing method Enumeration.system.
W, [2024-12-03T12:45:48.430986 #26496]  WARN -- : Creating scope :sorted. Overwriting existing method User.sorted.
I, [2024-12-03T12:45:48.708886 #26496]  INFO -- : Starting Extended Watchers plugin for Redmine
W, [2024-12-03T12:45:48.901427 #26496]  WARN -- : Creating scope :visible. Overwriting existing method Principal.visible.
rake aborted!
Net::IMAP::NoResponseError: LOGIN failed. (Net::IMAP::NoResponseError)
/usr/local/bundle/gems/net-imap-0.3.7/lib/net/imap.rb:2170:in `get_tagged_response'
/usr/local/bundle/gems/net-imap-0.3.7/lib/net/imap.rb:2224:in `block in send_command'
/usr/local/bundle/gems/net-imap-0.3.7/lib/net/imap.rb:2206:in `send_command'
/usr/local/bundle/gems/net-imap-0.3.7/lib/net/imap.rb:1074:in `login'
/usr/src/redmine/lib/redmine/imap.rb:36:in `check'
/usr/src/redmine/lib/tasks/email.rake:121:in `block (4 levels) in <top (required)>'

/usr/src/redmine/app/models/mailer.rb:650:in `with_synched_deliveries'
/usr/src/redmine/lib/tasks/email.rake:120:in `block (3 levels) in <top (required)>'
/usr/local/bundle/gems/rake-13.2.1/exe/rake:27:in `<top (required)>'
Tasks: TOP => redmine:email:receive_imap
(See full trace by running task with --trace)

RE: configure input mail with office 365 for generate ticket - Added by gabriele be 15 days ago

in the meantime I did a bad thing, I created a forwarding for all the emails that come to assist@ and directed them to a gmail.

I read the gmail with this script:

cd /usr/src/redmine/
rake redmine:email:receive_imap \
        RAILS_ENV=production \
        host=imap.gmail.com port=993 ssl=true \
        username=mail@gmail.com password="-----------" \
        project=assistenza tracker=support \
        unknown_user=accept no_permission_check=1

It would be nice though if you could get it connected directly to microsoft

    (1-3/3)