Feature #13844

Option to enable HTML emails for issue creation.

Added by Davin Benfield about 9 years ago. Updated over 3 years ago.

Status:ClosedStart date:
Priority:NormalDue date:
Assignee:-% Done:


Category:Email receiving
Target version:-


We are using redmine for a Project management, help desk and a wiki application. For this we have intergrated the CKEditor so we can use rich text in our wikis and issues. This works perfectly with the exception that when issues are created by email. Due to the behavior of removing all HTML tags from the email we get a single block of text encapsulated in a single paragraph tag.
I'd like to have the option to properly read and import the html tags from the email as well.

Thank you for your fantastic project.

Related issues

Related to Redmine - Feature #16962: Better handle html-only emails Closed


#2 Updated by Tony Ordner over 8 years ago

+1 This would be fantastic.

#3 Updated by Anonymous over 8 years ago


#4 Updated by Peter Hobor over 7 years ago


#5 Updated by Aaron Milligan about 7 years ago

This is definitely an issue for our implementation. We have most users submitting tickets by email, and any links are stripped out.

#6 Updated by George Rizescu almost 6 years ago


#7 Updated by Go MAEDA over 3 years ago

#8 Updated by Go MAEDA over 3 years ago

  • Status changed from New to Closed
  • Resolution set to Fixed

Redmine 3.1.0 and later parse HTML emails more correctly. Instead of simply removing tags, it converts some HTML tags to Textile/Markdown. Please see #16962 for details.

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