Defect #15308
closed
Ticket subject and text cuting when recieving from E-mail
0%
Description
After updating from 1.4 to 2.3.0 version, I have got a problem with e-mail processing.
Very often the subject of ticket, created from e-mail, was cut for 25 or 50 chars.
Sometimes the text of ticket cut to 395 chars.
We are using Excnage 2010, and Russian chars.
Early it was a problem with attachments, named in Russina with spaces. Tickets creatde missing this attachments.
But now it's a big problem, because we had to communicate with user and ask about lost info.
Redmine installed on CentOS,
Emails reciving by pop3 protocol in cron task.
Related issues
Updated by Andrey Krot over 11 years ago
This problem has been solved after changing e-mail protocol from pop3 to imap.
Now, issues text and subject does not cut.
But pop3 proto has problem.
Updated by Toshi MARUYAMA over 10 years ago
- Status changed from New to Needs feedback
Mail subject has #16859 problem.
I don't know mail body problem.
Updated by Toshi MARUYAMA over 10 years ago
- Related to Defect #16859: rdm-mailhandler: subject corruption added
Updated by Go MAEDA over 6 years ago
- Status changed from Needs feedback to Closed
- Resolution set to Cant reproduce
Probably the problem never occurs in the recent versions of Redmine if it is the same with #16859.