Defect #15308

Ticket subject and text cuting when recieving from E-mail

Added by Andrey Krot over 8 years ago. Updated over 3 years ago.

Status:ClosedStart date:
Priority:NormalDue date:
Assignee:-% Done:


Category:Email receiving
Target version:-
Resolution:Cant reproduce Affected version:


After updating from 1.4 to 2.3.0 version, I have got a problem with e-mail processing.
Very often the subject of ticket, created from e-mail, was cut for 25 or 50 chars.
Sometimes the text of ticket cut to 395 chars.
We are using Excnage 2010, and Russian chars.
Early it was a problem with attachments, named in Russina with spaces. Tickets creatde missing this attachments.
But now it's a big problem, because we had to communicate with user and ask about lost info.

Redmine installed on CentOS,
Emails reciving by pop3 protocol in cron task.

Related issues

Related to Redmine - Defect #16859: rdm-mailhandler: subject corruption Closed


#1 Updated by Andrey Krot over 8 years ago

This problem has been solved after changing e-mail protocol from pop3 to imap.
Now, issues text and subject does not cut.
But pop3 proto has problem.

#2 Updated by Toshi MARUYAMA over 7 years ago

  • Status changed from New to Needs feedback

Mail subject has #16859 problem.
I don't know mail body problem.

#3 Updated by Toshi MARUYAMA over 7 years ago

  • Related to Defect #16859: rdm-mailhandler: subject corruption added

#4 Updated by Go MAEDA over 3 years ago

  • Status changed from Needs feedback to Closed
  • Resolution set to Cant reproduce

Probably the problem never occurs in the recent versions of Redmine if it is the same with #16859.

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