Defect #15308
Ticket subject and text cuting when recieving from E-mail
| Status: | Closed | Start date: | ||
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: | - | % Done: | 0% | |
| Category: | Email receiving | |||
| Target version: | - | |||
| Resolution: | Cant reproduce | Affected version: |
Description
After updating from 1.4 to 2.3.0 version, I have got a problem with e-mail processing.
Very often the subject of ticket, created from e-mail, was cut for 25 or 50 chars.
Sometimes the text of ticket cut to 395 chars.
We are using Excnage 2010, and Russian chars.
Early it was a problem with attachments, named in Russina with spaces. Tickets creatde missing this attachments.
But now it's a big problem, because we had to communicate with user and ask about lost info.
Redmine installed on CentOS,
Emails reciving by pop3 protocol in cron task.
Related issues
History
#1
Updated by Andrey Krot over 7 years ago
This problem has been solved after changing e-mail protocol from pop3 to imap.
Now, issues text and subject does not cut.
But pop3 proto has problem.
#2
Updated by Toshi MARUYAMA over 6 years ago
- Status changed from New to Needs feedback
Mail subject has #16859 problem.
I don't know mail body problem.
#3
Updated by Toshi MARUYAMA over 6 years ago
- Related to Defect #16859: rdm-mailhandler: subject corruption added
#4
Updated by Go MAEDA over 2 years ago
- Status changed from Needs feedback to Closed
- Resolution set to Cant reproduce
Probably the problem never occurs in the recent versions of Redmine if it is the same with #16859.