Redmine

I have the same problem as you. Did you find a solution?

I am now using Redmine version 2.5.1 with Easy Redmine plugin 2014.rc01.03 on a windows server in production. The Easy Redmine plugin contains the CKeditor plugin.
And I have the same problem with fetching mails from IMAP server. The mails are stripped down of html entities and converted into one single line with no respect to new lines. So, no formatting is available. And additionally, the mail is not attached to the ticket as eml-file.

Before, I tested everything with Redmine version 2.4.3 with Easy Redmine plugin 2013.rc08.08 on a windows server. Here, everything worked fine. Mail body was inserted into a new comment of a ticket with formatting of the mail. And the mail was attached to the ticket as eml-file and stored in files folder.

Does anybody have an idea, how to solve the problem?

Actually, I have found a workaround for this problem.

We use Redmine CRM helpdesk plugin, CKeditor is installed separately.

I wasn't able to change it on the level of the ckediotr plugin, so I decided to alter the mail handlers in a way that new lines are converted into <br />.

For the Redmine (mail_handler.rb) that would be two new lines after the:

#strip html tags and remove doctype directive
@plain_text_body = strip_tags(@plain_text_body.strip)
@plain_text_body.sub! %r{^<!DOCTYPE .*$}, '

    # fix for ckeditor
    @plain_text_body.gsub! %r{$}, "<br />" 
    @plain_text_body.gsub! %r{<br />\n<br />}, "<br />" 

It's not a beauty, but it works and the incoming mails are readable now.

I look forward to a better solution.

Thank you for the workaround.

I got another hint from Easy Redmine support. They told me that it is a problem with CKeditor. Now I am waiting for a patch.

Actually, I think it is not a matter of problem with CKeditor, rather, it is a matter of hacking CKeditor a bit to make it compatible with Redmine :)

Please do share with us this patch of yours (if you get it and are willing to).