Feature #1694
open
eMail reminder on ticket overdue
0%
Description
it would be nice to have an reminder functionality. it could might be configurable per-user so that you can choose how many days before a ticket should be solved a reminder email is send to your account.
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Updated by Carl Nygard over 16 years ago
Please see #1112. It already does what you want.
Updated by Toshi MARUYAMA
Updated by Hans Kaiser almost 10 years ago
Carl Nygard wrote:
Please see #1112. It already does what you want.
Carl, I am using the script, but it would be fine if it would be available from the redmine UI directly.
For example, on redmine installation to create a cron, which triggers a cron-dependent rake task in redmine, which itself manages some recurring jobs on the redmine UI.
A very basic "job manager in redmine directly"
Updated by Scott Cunningham over 9 years ago
- File email_overdue.patch email_overdue.patch added
Redmine 2.5.2 (probably older versions, too) supported a rake task to send email reminder to users:
rake redmine:send_reminders days=7 RAILS_ENV="production"
You can also select users. See RedmineReminderEmails for more details. Functionality is basic (only tells users xx tasks are due in xx days) and lists the tasks with subjects.
For me, I wanted to send emails to users telling them what tasks are overdue (days = 0). With the patch below (tested in 2.5.2, 2.6.1, 3.0.1), if you call the task with days=0, the subject will change to use "overdue". I modified the mailer code and erb templates and added local labels mail_subject_reminder_overdue and mail_body_reminder_overdue.
Now, when I call rake redmine:send_reminders days=0 RAILS_ENV="production", users get an email, "xx tasks are overdue" and the body is the list of overdue tasks.
Next step would be to have the listed email show how many days late, or maybe allow an email that says overdue and due soon...
Updated by Scott Cunningham about 9 years ago
- mail_subject_reminder_overdue: "%{count} issue(s) are overdue"
- mail_body_reminder_overdue: "%{count} issue(s) that are assigned to you are overdue:"
PS: Patch file + locale edit still good for Redmine 3.1.1