Patch #17705
closed
MailHandler should ignore bogus issue strings [some-string#1234] in subject
0%
Description
Currently the mail handler will try to parse anything that remotely resembles square brackets containing a hash followed by a number, whatever else happens to be in front of the hash in the brackets. This leads the mail handler to try to parse things like:
[12345678901234567890#1234]
and
[some-string#1234]used by other systems.
The proposed patch Requires the hash to be either preceded by the opening bracket [ or a space.
Files
Updated by Jean-Baptiste Barth over 10 years ago
No problem merging that as long as it has some more tests for failing strings we introduce... and for good ones too, as I can't find tests in test/unit/mail_handler_test.rb. Maybe it's time to refactor the logic in MailHandler#dispatch too. Felix: can you handle that ? Thanks!
Updated by Felix Schäfer over 10 years ago
Jean-Baptiste Barth wrote:
No problem merging that as long as it has some more tests for failing strings we introduce... and for good ones too, as I can't find tests in
test/unit/mail_handler_test.rb.
Sure, can you assign it back to me so that I can remember it? Thanks :-)
Maybe it's time to refactor the logic in
MailHandler#dispatchtoo.
I'll see about that, but I guess it's out of scope for this ticket.
Updated by Felix Schäfer about 10 years ago
Jean-Baptiste, there's already tests for good strings of sorts with the test that try to import emails and make sure they've been imported correctly. I fear the best I can do would be to provide 1 or 2 examples of incoming emails that should fail, or even with bad and good strings pointing to different issues.
Updated by Felix Schäfer about 10 years ago
- File better_incoming_email_issue_id_recognition_with_tests.patch better_incoming_email_issue_id_recognition_with_tests.patch added
Here's a patch with 2 test-emails containing subjects with strings we don't want to match anymore pointing to the wrong issue and strings we want to match pointing to the right one.
Updated by Frank Paaske about 10 years ago
Is this planned to be included in a release soon? I think this would make the email integration with OTRS much simpler!
Updated by Jean-Philippe Lang about 10 years ago
- Subject changed from Improve incoming email issue subject recognition to MailHandler should ignore bogus issue strings [some-string#1234] in subject
- Status changed from New to Resolved
- Target version set to 2.6.1
Fix committed in r13593 with tests edited, thanks.