Defect #18374

Incoming emails are truncating CRLF

Added by Chris Smith over 7 years ago. Updated about 7 years ago.

Status:ClosedStart date:
Priority:NormalDue date:
Assignee:-% Done:


Category:Email receiving
Target version:-
Resolution:Duplicate Affected version:2.2.3


When sending an email to Redmine from Outlook 2013 running Exchange 2007 it appears that emails' line endings are being removed. Instead of this:


Project: test

we are getting this:

EmailProject: test

Mail coming from on the newest version of OS X, Outlook Web Access, etc. seems OK.

Related issues

Related to Redmine - Feature #16962: Better handle html-only emails Closed


#1 Updated by Scott Mead over 7 years ago

+1 for this issue. Just ran in to the exact same thing when using gmail. This is messing up my inbound email truncation logic.

#2 Updated by Felix Schäfer over 7 years ago

This might not be related to CRLF but to the fact that Outlook might be sending html-only emails. Could you please check if the emails sent from outlook contain a text-part or the only and html part?

In case there is no text part, Redmine reverts back to the html part and just strips away all html markup. This causes line or paragraph breaks to be lost. Have a look at #16962 for a nicer handler for incoming html emails.

#3 Updated by Toshi MARUYAMA over 7 years ago

#4 Updated by Jean-Philippe Lang about 7 years ago

  • Status changed from New to Closed
  • Resolution set to Duplicate

Should be solved by #16962.

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