Redmine

Hi Maciej,

This is Dimitar from the RedmineUP Support Team.

May I ask - is the problem of our Helpdesk still appearing to your Redmine?

We look forward to hearing from you.

Best Regards,
Dimitar from the RedmineUP Support Team

Maciej Cygan wrote:

I have recently updated/upgraded our server and this caused our Redmine helpdesk mail system to break. I have already seen Defect #18649, #16122 & #16261 and tried to apply all sugestions to our solution but neither did work.

Before i have updated our server all was working fine, including cronjob to fetch emails. Now i am getting encoding error.

What i have in production.log:

@Helpdesk MailHandler Error: "\xF5" from ASCII-8BIT to UTF-8
^[[1m^[[35mProject Load (0.2ms)^[[0m SELECT `projects`.* FROM `projects` WHERE `projects`.`id` = 1 LIMIT 1
^[[1m^[[36mEnabledModule Load (0.2ms)^[[0m ^[[1mSELECT `enabled_modules`.* FROM `enabled_modules` WHERE `enabled_modules`.`project_id` = 1^[[0m@

Environment:
Redmine version 2.5.0.stable
Ruby version 1.9.3-p194 (2012-04-20) [x86_64-linux]
Rails version 3.2.17
Environment production
Database adapter Mysql2
SCM:
Git 1.7.10.4
Filesystem
Redmine plugins:
redmine_contacts 3.2.15-light
redmine_contacts_helpdesk 2.2.9-pro
redmine_git_hosting 0.7.2
redmine_people 0.1.8

Because of this we are unable to track our issues that are reported by our customers and i have already spent about 10 hours trying to find what has gone wrong.

Help much appreciated.