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Defect #23547

closed

Internal Error - After click botton Apply Plugin CRM AGILE - 1.4.1.

Added by Alexandre Corsi Abdalla over 8 years ago. Updated over 8 years ago.

Status:
Closed
Priority:
Normal
Assignee:
-
Category:
-
Target version:
-
Start date:
Due date:
% Done:

0%

Estimated time:
Resolution:
Invalid
Affected version:

Description

Hello,

I request support to solve a problem I'm having with the CRM Plugin AGILE PRO version 1.4.1. I am not able to use, every time I do an action on any project using the boards activities, after clicking "apply" is displayed the "Internal Error".

Below the return Redmine CRM support. In addition, this attached information necessary to understand the problem.

*********
We investigated this problem again. It is the problem of redmine core. There are too much data in the query if you have lot of statuses. When you've used light version of agile plugin there Were less parametres added to the query. Pro version has more parametres. But the root cause of the problem is in the redmine sourse code.

You may open the ticket on http://redmine.org/issues and describe the situation in the same way as for us. And add que the problem Could be Reproduced with the list of issues not only with agile board. If there are too much statuses issues list crashes with 500 error too.

Regards, Irina

Thank for attention about subject and return with some help to resolve the case in final


Files

Image01_Redmine Plugin CRM AGILE_ERROR.jpg (56.4 KB) Image01_Redmine Plugin CRM AGILE_ERROR.jpg Information fo Problem Alexandre Corsi Abdalla, 2016-08-09 13:49
Image02_Redmine_Information.jpg (71.9 KB) Image02_Redmine_Information.jpg Information of version Redmine and Plugin Alexandre Corsi Abdalla, 2016-08-09 13:50
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