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Feature #3077

open

Customer Feedback System

Added by Edward Chang almost 15 years ago. Updated almost 11 years ago.

Status:
New
Priority:
Normal
Assignee:
-
Category:
-
Target version:
-
Start date:
2009-03-30
Due date:
% Done:

0%

Estimated time:
Resolution:

Description

May I ask, Can redmine to achieve "Customer Feedback System" like this:
http://twbsd.org/enu/bug_tracker/index.php?page=demo.htm

We like it mainly on it's user group(different group can only see their group's feedback) and it separate "Bug Tracker" and "Customer Feedback"(because some feedback is not belong bug, We can decide if import to "Bug Tracker").
Thank you very much.


Related issues

Related to Redmine - Feature #285: Tracker role-based permissioningClosedJean-Philippe Lang

Actions
Actions #1

Updated by Dipan Mehta almost 11 years ago

The demo you have shown is pretty much like Issue registration. But from what I understand you don't want to give them the privilege to file any type of issues - only file Tracker type: Feedback.

We have had a similar situation where we didn't wanted field engineers to file "Bug" but only "Incident report".
Unfortunately currently Redmine doesn't support this feature. However there is a plugin called Redmine Tracker Control which allows that specific roles (including anonymous) to create issues of specific type trackers only!

Though, I strongly believe this should be a core feature of Redmine.

Actions #2

Updated by Dipan Mehta almost 11 years ago

This is a duplicate of #285.

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