Add a category field in support tracker
I we are using Redmine for our informatic support departement (help desk).
I want to add a field in the support tracker, corresponding to a category (Network / Firewall / hardware...)In order to make it appear in the main view.
My question is, do I have to use the field category in the standard fields or do i need to use a personalized field and manage it (add list value)
Sorry for my english (i'm French :).
If you need more information, i will be able to give you more !