Feature #31910
closed
Add additional mail headers for issue tracker
0%
Description
As-is, Redmine already sends mail headers for Project, Issue ID, Issue Author and Issue Assignee (plus Host and Site). I'd like additional headers for tracker and priority (e.g. X-Redmine-Tracker and X-Redmine-Priority), such that I can set up rules in my mail client to treat Support or Defect tickets differently to features or other trackers, and similarly to treat Urgent or Immediate issues differently to lower-priority tasks.
We have service level agreements in place with some customers that require us to respond to their issues within a specific time, but it's easy to lose these tickets in the noise of other activity in the system.
For the time being I've been simply looking for the name of the tracker in the subject line but that's prone to false-positives, e.g. if the word "Support" exists elsewhere in the issue's own subject line.
Files
Related issues
Updated by Go MAEDA over 5 years ago
- Related to Feature #2746: Send out issue priority in the email notification header added
Updated by Go MAEDA over 5 years ago
The following change adds "X-Issue-Tracker" header field to notification emails.
diff --git a/app/models/mailer.rb b/app/models/mailer.rb
index e13abacbd..ecfdee2a6 100644
--- a/app/models/mailer.rb
+++ b/app/models/mailer.rb
@@ -71,6 +71,7 @@ class Mailer < ActionMailer::Base
def issue_add(user, issue)
redmine_headers 'Project' => issue.project.identifier,
'Issue-Id' => issue.id,
+ 'Issue-Tracker' => issue.tracker.name,
'Issue-Author' => issue.author.login
redmine_headers 'Issue-Assignee' => issue.assigned_to.login if issue.assigned_to
message_id issue
@@ -102,6 +103,7 @@ class Mailer < ActionMailer::Base
issue = journal.journalized
redmine_headers 'Project' => issue.project.identifier,
'Issue-Id' => issue.id,
+ 'Issue-Tracker' => issue.tracker.name,
'Issue-Author' => issue.author.login
redmine_headers 'Issue-Assignee' => issue.assigned_to.login if issue.assigned_to
message_id journal
Updated by Go MAEDA over 5 years ago
- File 31910.patch 31910.patch added
- Subject changed from Add additional mail headers for issue tracker and priority to Add additional mail headers for issue tracker
- Target version set to Candidate for next major release
This is a patch to add X-Issue-Tracker field to the email header.
I think we should focus on the field for the issue tracker here because the field for the issue priority is discussed in #2746.
Updated by Go MAEDA over 5 years ago
- Status changed from New to Closed
- Assignee set to Go MAEDA
- Target version changed from Candidate for next major release to 4.1.0
- Resolution set to Fixed
Committed the patch. Thank you for suggesting this improvement.