Add additional mail headers for issue tracker
|Assignee:||Go MAEDA||% Done:|
As-is, Redmine already sends mail headers for Project, Issue ID, Issue Author and Issue Assignee (plus Host and Site). I'd like additional headers for tracker and priority (e.g.
X-Redmine-Priority), such that I can set up rules in my mail client to treat Support or Defect tickets differently to features or other trackers, and similarly to treat Urgent or Immediate issues differently to lower-priority tasks.
We have service level agreements in place with some customers that require us to respond to their issues within a specific time, but it's easy to lose these tickets in the noise of other activity in the system.
For the time being I've been simply looking for the name of the tracker in the subject line but that's prone to false-positives, e.g. if the word "Support" exists elsewhere in the issue's own subject line.
#2 Updated by Go MAEDA about 1 year ago
The following change adds "X-Issue-Tracker" header field to notification emails.
diff --git a/app/models/mailer.rb b/app/models/mailer.rb index e13abacbd..ecfdee2a6 100644 --- a/app/models/mailer.rb +++ b/app/models/mailer.rb @@ -71,6 +71,7 @@ class Mailer < ActionMailer::Base def issue_add(user, issue) redmine_headers 'Project' => issue.project.identifier, 'Issue-Id' => issue.id, + 'Issue-Tracker' => issue.tracker.name, 'Issue-Author' => issue.author.login redmine_headers 'Issue-Assignee' => issue.assigned_to.login if issue.assigned_to message_id issue @@ -102,6 +103,7 @@ class Mailer < ActionMailer::Base issue = journal.journalized redmine_headers 'Project' => issue.project.identifier, 'Issue-Id' => issue.id, + 'Issue-Tracker' => issue.tracker.name, 'Issue-Author' => issue.author.login redmine_headers 'Issue-Assignee' => issue.assigned_to.login if issue.assigned_to message_id journal
#3 Updated by Go MAEDA about 1 year ago
- File 31910.patch added
- Subject changed from Add additional mail headers for issue tracker and priority to Add additional mail headers for issue tracker
- Target version set to Candidate for next major release
This is a patch to add X-Issue-Tracker field to the email header.
I think we should focus on the field for the issue tracker here because the field for the issue priority is discussed in #2746.