Defect #3965
closed
Viewing open issues in a milestone shows a resolved issue?
0%
Description
I just went to look at Redmine's own 0.8.6 milestone, and saw this. The filter shows we're looking at open tickets yet the ticket is marked resolved. Is this a bug or are my expectations misaligned?
Files
Updated by Robert Chady about 15 years ago
The 'Resolved' state is not marked as being one that indicates a closed state. This means that the ticket is still considered open.
Updated by Dave Abrahams about 15 years ago
Robert Chady wrote:
The 'Resolved' state is not marked as being one that indicates a closed state. This means that the ticket is still considered open.
Then I guess I should be reporting on the confusing usage of the term “resolved.” My dictionary says:
re•solve |riˈzälv; -ˈzôlv|
verb
1 [ trans. ] settle or find a solution to (a problem, dispute, or contentious matter) : the firm aims to resolve problems within 30 days.
If the issue is still open, how can it be marked “resolved?”
Updated by Robert Chady about 15 years ago
The most common flow of tickets is something like:
New -> In Progress (being worked on)
In Progress -> Resolved (when developer believes the work is done)
Resolved -> Closed (when the original submittor verifies the resolution provided is correct)
For your own installation of Redmine, if you don't like 'Resolved' being !closed, or just don't like the word 'Resolved', Redmine provides you the ability to change the issue statuses and even which ones are of a closed state.
Updated by Jean-Philippe Lang about 15 years ago
- Status changed from New to Closed
- Resolution set to Invalid
It's a configuration choice. You can mark a Resolved status as closed.
Updated by Christophe Gaultier over 14 years ago
Hi,
we have the same use case as Robert Chady.
In our process we work like this:
New -> In Progress (being worked on)
In Progress -> Resolved (when developer believes the work is done)
Resolved -> Closed (We have specific people to close defects)
So could it be possible to add some colors, labels or whatever to be able to differentiate easily open defect from resolved defect particularly in the roadmap view
Thx for your feedback ;)