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Defect #40629

closed

Error 500 when logging into Redmine

Added by yi shen 7 months ago. Updated 7 months ago.

Status:
Closed
Priority:
Normal
Assignee:
-
Category:
-
Target version:
-
Start date:
Due date:
% Done:

0%

Estimated time:
Resolution:
Invalid
Affected version:

Description

Redmine version deployed is 4.2.0.
Previously, I could log in and use it normally, but since March this year, I have been unable to log in with my account. The error message on the server is as follows:
An error occurred when authenticating ***: Connection timed out - user specified timeout
Rendering common/error.html.erb within layouts/base
Rendered common/error.html.erb within layouts/base (0.3ms)
Rendered plugins/redmine_ueditor/app/views/redmine_ueditor/_additional_assets.html.erb (0.8ms)
Rendered plugins/redmine_more_previews/app/views/hooks/redmine_more_previews/_icon_css.html.erb (2.0ms)
Completed 500 Internal Server Error in 5031ms (Views: 10.9ms | ActiveRecord: 5.4ms)

How should I handle this?

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 #1

Updated by Marius BĂLTEANU 7 months ago

  • Status changed from New to Closed
  • Resolution set to Invalid

Please try without any plugins. Also, Redmine 4.2 is quite old, you should update your instance to Redmine 5.*.

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