Defect #42252
closedIncomplete notifications from the new Redmine release 6.0.2
0%
Description
Hello,
Before upgrading to Redmine 6.0.2, we were using version 4.1.1, where email notifications included the full ticket name along with additional fields such as "Author," "Assigned," etc.
After installing Redmine 6.0.2 and migrating the database, these fields are no longer present in the email notifications.
Is there any way to restore these fields in our notifications?
P.S. I have checked the template files, and they are identical in both versions.
Thank you in advance!
Redmine 4.1.1
Redmine 6.0.2
Files
Updated by Igor Goncharenko 11 days ago
Moreover, after creating a new ticket , there is no information displayed about the assignee, priority, or other details. This information only becomes visible after some changes have been made to the ticket.
Updated by Holger Just 11 days ago
- Status changed from New to Needs feedback
Are you using any plugins? Please provide all the details requested in Submissions.
Updated by Igor Goncharenko 11 days ago
Please see the requested information below:
Updated by Holger Just 10 days ago
- Status changed from Needs feedback to Closed
- Resolution set to Invalid
In general, if you are using any plugins and observe errors (especially after an update of Redmine), the most likely culprit is that one of your plugins is not compatible with the Redmine version is has other issues. Thus, we generally ask reporters to try to remove all plugins and try to reproduce the issue they describe. In generl, we can;t provide support for plugins or issues caused by plugins. Please contact the plugin maintainers / authors for that instead.
In your case, it appears that your dmsf plugin is causing this - see https://github.com/danmunn/redmine_dmsf/issues/1576. You may want to update the plugin.
In any case, before reporting a defect to redmine.org next time, please first remove any plugins from your Redmine and try if you can still reproduce your issue. Only if you can still reproduce your issue on an unchanged Redmine, we can actually help you here.
Updated by Igor Goncharenko 8 days ago
- File clipboard-202502152342-vrjoo.png clipboard-202502152342-vrjoo.png added
- File clipboard-202502152343-euo4g.png clipboard-202502152343-euo4g.png added
Dear Holger Just,
It looks like you were right about the DMSF plugin. After updating from version 4.0.0 to 4.1.0, the issue has been resolved.
I hope this ticket helps someone else facing the same problem.
Best regards,
Igor Goncharenko