Feature #4306

Mail handler: logging received emails

Added by Jean-Philippe Lang over 10 years ago. Updated almost 10 years ago.

Status:NewStart date:2009-11-28
Priority:NormalDue date:
Assignee:-% Done:

0%

Category:Email receiving
Target version:-
Resolution:

Description

I think it would be usefull to keep trace in the database of all received emails with their status (OK, ignored, failure). Administrator would have access to this log for auditing or debugging purpose.

These logs would include the email address of the sender, the email subject and Message-ID and some debug information. Maybe other info would be usefull as well.

What do you think?


Related issues

Related to Redmine - Feature #21158: Send E-Mail to Redmine: Copy E-Mail Header into Ticket Note New

History

#1 Updated by Jesús Criado over 10 years ago

+1

We like that feature. Much better than our workaround adding extra log code.
Maybe some feedback (mail) for senders with errors in their mail's body could be useful. It could be automatized based on a few fields that could be specified as mandatory to be parsed ok (eg. at least sender & project).

#2 Updated by Robert Chady over 10 years ago

In general, any additional audit trail/logging that can be neatly added to Redmine is a Good Thing[tm] in my opinion. Since email handling is a frequent area of questions, providing a trail would be very useful, not only to end users but also to people supporting Redmine in #redmine.

#3 Updated by Jean-Philippe Lang over 10 years ago

  • Target version set to 1.0.0 (RC)

#4 Updated by Eric Davis over 10 years ago

+1 I also think the plain text email body should be included as well as any keywords Redmine found.

Part of me thinks this should be a plugin though (could be bundled with Redmine). Add some hooks to MailHandler and then add a simple panel in the Administration Panel. Thoughts?

#5 Updated by Jean-Philippe Lang over 10 years ago

Eric Davis wrote:

+1 I also think the plain text email body should be included as well as any keywords Redmine found.

I agree.

Part of me thinks this should be a plugin though (could be bundled with Redmine). Add some hooks to MailHandler and then add a simple panel in the Administration Panel. Thoughts?

It would be an important feature for those who receive emails. So I think it should definitely be added to the core.

#6 Updated by Robert Chady almost 10 years ago

Any way this could also include a log of emails that were generated and sent via Redmine? This would help for those cases of 'I never received a copy of this notice...'

#7 Updated by Eric Davis almost 10 years ago

  • Target version deleted (1.0.0 (RC))

Removing from 1.0. This hasn't been completed and 1.0 is feature frozen.

#8 Updated by Go MAEDA over 1 year ago

  • Related to Feature #21158: Send E-Mail to Redmine: Copy E-Mail Header into Ticket Note added

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