Feature #4653
closed
Mail new tickets
0%
Description
Hello,
first of all i wan't to thank you for your great work.
I'm missing one core feature of redmine. The ability to send an mail to a special adress to add an comment to a ticket or open a new one. If this could be done, we could migrate our tools to redmine, which would be great.
Updated by Felix Schäfer almost 15 years ago
- Category changed from Plugin Request to Email receiving
- Status changed from New to Closed
This is already available, have a look at the receiving emails guide. Basically, if redmine sends issue updates as redmine@yourcompany.com, you can make redmine act on mails coming to redmine@yourcompany.com (or any other you'd like, for that matter), those with a known ticket number in the subject will get added as a comment to the ticket, others will be created as new tickets according to the configuration you define for the mail receiving end. You could even create multiple email addresses to send tickets to different projects, i.e. mails to our_new_best_idea@yourcompany.com could create tickets in project A, and secret@yourcompany.com in project B, and so on.