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you could CC the users email address on the issue being emailed in(in my case emails come in from users of a website through a form so i just add their email address as a CC as the website sends the email). this will make him a watcher and so any updates to the ticket will be mailed to the person who created the ticket. This doesnt send the issue created email to the user however but i believe that is an issue being addressed in the related issues on this ticket.

private projects aren't visible to non-members #13287.

A solution is possible since r11522 was committed. The how follows.

The mail script can create the new users in a named group.

The global settings need to be set Email notifications, Default notification option to something so the user will receive email.

You need to create a role that has "Issues visibility" , "issues created by or assigned to the user" with permissions View Issues and Add notes for completeness.

One of the --default-group that that the mail script specifies should have the above role on the project.

And done, the response will be sent to the originating user.

r11525 adds a --no-account-notice which is also useful.

This can be closed now.

related #13341

I tried to set up this workflow, but it does not work. No mails get sent out

Guy Van Sanden wrote in #note-4:

I tried to set up this workflow, but it does not work. No mails get sent out

Redmine 5 BTW