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Feature #6220

open

Named action on ticket status change.

Added by Joël Lamotte over 14 years ago. Updated over 12 years ago.

Status:
New
Priority:
Normal
Assignee:
-
Category:
Issues
Target version:
-
Start date:
2010-08-26
Due date:
% Done:

0%

Estimated time:
Resolution:

Description

Currently, changing ticket status is achieved by selecting another status in the ticket edition form.

That way don't help to realize that by changing the status we actually performed an important action in the issue's life. For example, if you have a bug issue in "need_validation" state (that says that the issue is fixed but it requires tests from the testers/QA ) and you want to pass it to "fixed", you might not figure that you're actually "validating" the fix and closing the ticket.

It's convenient to see those kind of actions as "actions to perform" instead of side effect of issue status change.

TRAC solves problem this by providing ways to name (via a sentence) each change between two states of a ticket. It then generate an action choice box that is more clear about what you're actually going to do with this ticket.

I've added 3 screenshots of some tickets in my own TRAC (with an old project that I'd like to migrate to RedMine later) to illustrate the idea.

Now it's not a perfect solution : making links or buttons would have been even more explicit I think.

Anyway, it would be far more useful for RedMine to allow for naming actions on tickets.

Files

Download all files
trac_actions_klaim.png (11.2 KB) trac_actions_klaim.png a ticket "to_see" Joël Lamotte, 2010-08-26 01:26
trac_actions_2_klaim.png (3.45 KB) trac_actions_2_klaim.png a closed ticket Joël Lamotte, 2010-08-26 01:26
trac_actions_3_klaim.png (6.9 KB) trac_actions_3_klaim.png a new ticket Joël Lamotte, 2010-08-26 01:26

Related issues

Related to Redmine - Feature #6234: Send email to particular users when status changesNew2010-08-27

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