Redmine

I'm wanting to be able to vary the issue form based off the user or group. For example, a client wants to create a new issue of the type bug report for his project, but we want to keep it very simple. The form should be as easy setting only the subject, description, and upload any screen caps. Then the tech support team would be assigned the ticket automatically. I couldn't find any feature related to this, only similar tickets like #8150.