Frequently Asked Questions¶

• Table of contents
• Frequently Asked Questions
  • Installing and Running Redmine
    • When I start the application, I get this error "in `gem_original_require': no such file to load -- initializer (LoadError)"
    • The application seems to work fine but some pages (eg. login form) have no content.
    • The application freeze after a long time of inactivity.
  • Issue tracking
    • I've created a new issue status but I can't use it, it doesn't show up in the status drop-down list.
  • Performance
    • When I create a new issue, my redmine freeze during one minute.

Installing and Running Redmine¶

When I start the application, I get this error "in `gem_original_require': no such file to load -- initializer (LoadError)"¶

Make sure Ruby on Rails is properly installed on your machine.

The application seems to work fine but some pages (eg. login form) have no content.¶

You’re running Rails 1.1.x but Redmine requires 1.2.2.
Upgrade Rails (if you're using gem package system, run the command gem update as root/administrator).

The application freeze after a long time of inactivity.¶

There's a bug in ruby/mysql adapter < 2.7.3 that leads to loose the database connection. Please update your adapter.
You can see thread at: http://rubyforge.org/forum/message.php?msg_id=25951.

Issue tracking¶

I've created a new issue status but I can't use it, it doesn't show up in the status drop-down list.¶

Once you've created a new issue status, you need to include it in the workflow.

Say you have created a status named 'In progress' and you want your developers to be able to change bugs from 'New' to 'In progress'.
Go to "Admin -> Issue tracking -> Workflow", select 'Bug' and 'Developer' then click edit.
You now see all the transitions allowed for developers on bugs. Check the 'New' -> 'In progress' checkbox and save.

Performance¶

When I create a new issue, my redmine freeze during one minute.¶

You have to configure email notification, or desactivate it. Please turn off email notification feature off. In config/environment.rb replace the line

config.action_mailer.perform_deliveries = true

to

config.action_mailer.perform_deliveries = false

and restart redmine.