Frequently Asked Questions¶

• Table of contents
• Frequently Asked Questions
  • Installing and Running Redmine
    • The application seems to work fine but some pages (eg. login form) have no content.
    • The application freeze after a long time without activitiy.
  • Issue tracking
    • I've created a new issue status but I can't use it, it doesn't show up in the status drop-down list.

Installing and Running Redmine¶

The application seems to work fine but some pages (eg. login form) have no content.¶

You’re running Rails 1.1.x but Redmine requires 1.2.2.
Upgrade Rails (if you're using gem package system, run the command gem update as root/administrator).

The application freeze after a long time without activitiy.¶

There's a bug in ruby/mysql adapter < 2.7.3 that leads to loose database connection. Please update your adapter.
You can see thread at: http://rubyforge.org/forum/message.php?msg_id=25951.

Issue tracking¶

I've created a new issue status but I can't use it, it doesn't show up in the status drop-down list.¶

Once you've created a new issue status, you need to add it in the workflow.

Say you have created a status named 'In progress' and you want your developers to be able to change bugs from 'New' to 'In progress'.
Go to "Admin -> Issue tracking -> Workflow", select 'Bug' and 'Developer' then click edit.
You now see all the transitions allowed for developers on bugs. Check the 'New' -> 'In progress' checkbox and save.