Project

General

Profile

Submissions » History » Version 7

Karl Heinz Marbaise, 2008-11-09 19:30
Added hint to get the version information.

1 1 Jean-Philippe Lang
h1. Submitting Bugs
2
3
Before submitting a bug report here, please make sure:
4
5
* that you're using an appropriate Rails version (see [[RedmineInstall]])
6
* that your database is up to date, especially if you've just migrated from a previous version or revision (see [[RedmineUpgrade]])
7
* if your problem is related to svn (or any other scm), that the proper binaries are installed on your Redmine host (see [[RedmineRepositories]])
8
9 2 Jean-Philippe Lang
And have a look at the "bug list":http://www.redmine.org/projects/redmine/issues?query_id=1 to see if it has not already been reported.
10
11 1 Jean-Philippe Lang
When filling a bug report, please give the following information with the description of your problem:
12
13 4 Jean-Philippe Lang
* your database version (eg. Postgresql 8.2)
14 5 Jean-Philippe Lang
* your Ruby version (eg. ruby 1.8.6)
15 3 Jean-Philippe Lang
* your Rails version (eg. Rails 1.2.6)
16 1 Jean-Philippe Lang
* your Redmine version (pick the version number in the _Affected version_ field) and the exact revision (eg. r1142) if you're using repository code
17
* your scm binary version (eg. svn 1.4) if your problem is about scm integration
18
* the error stack trace that you should find in the log file if your report is about an error. The message displayed by the app (eg. _...An error occurred on the page you were trying to access. If you continue..._) is useless here.
19 6 Thomas Lecavelier
20 7 Karl Heinz Marbaise
The simplest way to get all the needed information can be acquired by using<pre>ruby script/about</pre> within your Redmine installation.
21
22 6 Thomas Lecavelier
h1. Submitting Feature Request
23
24
Before submitting a feature request here, please make sure:
25
26
* fill the _subject_ as a sum up of your description
27
* fill the _description_ as detailed as you can, don't hesitate to describe precisely how this feature should behave, try to add what benefits you're excepting from it
28
* please *DON'T* fill the _target version_ field: let the developers decide when integrate
29
* please *DON'T* assign the feature request to anybody, let the developers deal with it