Redmine

Hi,

We've been using Redmine at a development company with ~20 staff for a while and I'm trying to integrate it further, to take full advantage of it's features. One aspect I feel doesn't quite work for us is the Time Tracking feature. While it's possible to log time spent on an issue within a project, it's not possible (as far as I can see) to log time on a project in general, or indeed time spent 'outside' projects. If you're looking at a user's "timesheet" at the end of a working day (we use the Schedule plugin which produces extremely useful reports showing how each users' time was spent during the day vs. what they were scheduled to work on), Redmine can only show time logged against pre-existing tickets. Any time spent on "unplanned" activity - impromptu development meetings, trying to fix broken builds following a bad Subversion update, etc. - isn't logged. Of course we could create new tickets, close them immediately and then log time against them, but this seems to defeat the object of using the issue system to plan out project tasks in advance.

Does anyone else have this problem? Is there any way Redmine can/could do this, or would we be best looking at an alternative solution (perhaps in conjunction with Redmine) to achieve what we're after? Seeing where time is lost on projects is important and if there's a way Redmine could help do this, then it would become a lot more useful to us!

Thanks in advance,

Rick.