Redmine

Hi there,

We are currently testing redmine to see if we can use it in our support and development departments for ticket and support.

Our scenario is that we would like to send ticket information when the customer sends an e-mail, that works with not problem. But internally we may be moving the ticket around to different user and make different updates and we may not wish to send out an e-mail every time the ticket is updated as it can change hands a couple of times or there can be internal questions for help.

So does anyone know if its possible to choose, either manually or via roles or types to decide when an e-mail should be send to the customer?

Hope for some positive answers :)

Thanks in advance.

Martin