Redmine

Hi all,

A company has asked me to build an application in which they can handle their customers/projects.
The company offers services for expats. Each expat has a different need of services. What they want is a system where they can create a custom
project with only the needed services for that expat. The project with it's tasks should be created from a easy to use form or project creation page.
From there, the different services are split up in tasks and can be picked up by the employees. They also want extensive reporting possibilities, be able to relate projects to each other, tasks dependency and document management on task basis.

I have searched the net and came across a lot of tools, plugins for Wordpress(WP-CRM, Panorama),plugins for Joomla, Erpal, Jira, Asana, Trell, etc, etc. Trell and Asana where hosted solutions, which are not acceptable for the company, as they want to keep everything in-house. Then I found Redmine, and I had the felling, this could be the system I was looking for. I am aware that the requirements of the tool the company needs are custom, and that they won't be found in the standard features of any system, but my gut feeling was that Redmine was most suited for the work the company needs to do.

So, I am asking you kindly if my assumption is true. I am a long time Unix and Linux system administrator, and have some experience with WP, Joomla and Erpal, have a little bit of PHP/Mysql knowledge, but I am not (yet) a webdeveloper, so I can't determine if Redmine would be suitable for the work as described above, or that you probably know of a different system which is more suitable for this ? I myself keep dwelling between CRM and Project Management systems for that matter.

So , any help on this matter is appreciated !

cheers,
Andy