Role and Group settings for notifications

Added by Robert Barnebeck about 3 years ago

Hi there,

in our company we use Redmine especially as a project management with our customers together. In a project there are assigned several people from the customer and several people from our company. When creating a ticket, a user should have the option to assign the ticket to a specific user or to a group. There should be a group for the customer and a group for our company.

The current solution is that I have to create a separate company group for every project, because there is no possibility to change the group members for every project.

Is there any other option to solve my problem? I don´t want have to create a new company group for every project, only to can assign tickets to my group. A possible solution could be to assign a ticket to a role.

Thanks in advance,
Robert

Replies (6)

RE: Role and Group settings for notifications - Added by shuang guo about 3 years ago

I think you can use the function of[Watchers].I'm not sure it's right or not to understand your question
maybe when you start a project,you may assign each member and roles
when you create the issue,there are [watchers] to choose,and the members come from [setting->members]
after you choose that,each chosen person can get the letter

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RE: Role and Group settings for notifications - Added by Robert Barnebeck about 3 years ago

Hi Shuang, that´s not what we need. Watchers get notifications all the time. What we want to do is to have the Option that a user can assign a ticket to our Company Group and not to a specific user. The only way to manage this is to create a Group für every single Project. And I wonder if there is a better way to solve this Problem. But thanks for the answer!

RE: Role and Group settings for notifications - Added by Bernhard Rohloff about 3 years ago

Despite the fact, that i don't get the purpose of such an assignage...

How about having a separate user representing your group. You could then run a script in the background which fetches new issues assinged to this 'company' user.
If there's a new one, add all your ^Coject members to the watchers list.

If the issue is assigned to your company, how should the further process look like?

RE: Role and Group settings for notifications - Added by Robert Barnebeck about 3 years ago

Hi Bernhard, the company user group is used for assigning tickets not to a specific user. When a customer opens a new Ticket, he shouldn´t assign it to a specific user because this user could be on holidays, ill, etc. So we use the option "Issues can be assigned to this role" for a role. Then we assign the company group to this role. With this setting it ist possible to assign tickets to the company group. But we don´t want to create a group for every project to realize this setting.

RE: Role and Group settings for notifications - Added by Bernhard Rohloff about 3 years ago

Is there somebody in the project who is responsible for assigning the tickets to the employees after they where assigned to your company group?

The only difference between a "group" and a "user" is the fact, that everybody gets notified if there's a new ticket. If you have a single user "Your Company" you can add this user to every project. The notification is realized by a small script which runs every 5 or 10 minutes and fetches the recently created tickets. If there are tickets which are assigned to the user "Your Company" it notifies your "Managers", "Editors", "Members" of the specific project.

RE: Role and Group settings for notifications - Added by Robert Barnebeck about 3 years ago

Hi Bernhard, thanks for your answer. I hoped that there would be a solution without programming, only with configuration. But your idea sounds fine.

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