Role and Group settings for notifications
in our company we use Redmine especially as a project management with our customers together. In a project there are assigned several people from the customer and several people from our company. When creating a ticket, a user should have the option to assign the ticket to a specific user or to a group. There should be a group for the customer and a group for our company.
The current solution is that I have to create a separate company group for every project, because there is no possibility to change the group members for every project.
Is there any other option to solve my problem? I don´t want have to create a new company group for every project, only to can assign tickets to my group. A possible solution could be to assign a ticket to a role.
Thanks in advance,
I think you can use the function of[Watchers].I'm not sure it's right or not to understand your question
maybe when you start a project,you may assign each member and roles
when you create the issue,there are [watchers] to choose,and the members come from [setting->members]
after you choose that,each chosen person can get the letter
Hi Shuang, that´s not what we need. Watchers get notifications all the time. What we want to do is to have the Option that a user can assign a ticket to our Company Group and not to a specific user. The only way to manage this is to create a Group für every single Project. And I wonder if there is a better way to solve this Problem. But thanks for the answer!
Despite the fact, that i don't get the purpose of such an assignage...
How about having a separate user representing your group. You could then run a script in the background which fetches new issues assinged to this 'company' user.
If there's a new one, add all your ^Coject members to the watchers list.
If the issue is assigned to your company, how should the further process look like?
Hi Bernhard, the company user group is used for assigning tickets not to a specific user. When a customer opens a new Ticket, he shouldn´t assign it to a specific user because this user could be on holidays, ill, etc. So we use the option "Issues can be assigned to this role" for a role. Then we assign the company group to this role. With this setting it ist possible to assign tickets to the company group. But we don´t want to create a group for every project to realize this setting.
Is there somebody in the project who is responsible for assigning the tickets to the employees after they where assigned to your company group?
The only difference between a "group" and a "user" is the fact, that everybody gets notified if there's a new ticket. If you have a single user "Your Company" you can add this user to every project. The notification is realized by a small script which runs every 5 or 10 minutes and fetches the recently created tickets. If there are tickets which are assigned to the user "Your Company" it notifies your "Managers", "Editors", "Members" of the specific project.
Hi Bernhard, thanks for your answer. I hoped that there would be a solution without programming, only with configuration. But your idea sounds fine.