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is that possible? : sending e-mails to customers to inform about clossed issues

Added by Uwe Handzik about 5 years ago

Hi guys! I am searching for this feature/idea and i wondered if it is possible and where i can find it:

when i close an issue (either in the issue itself or in the issuechart with the right mouse button --> close issue) i would love to have an automatical e-mail going to
the contact in the issue (for example someone from the company i am working with/for (not the user in Redmine)). I would like to inform them that it is closed (f. ex. i have
been waiting for documents i didn't receive in time).
I hope you guys understand what i mean: i click and close and the e-mail will be sent immediately and i am done ;)

I don't even know if that is possible with redmine like this (i did do heaps of research without succes). Maybe it is an extra plugin?

The system information: (we want to update to the recent version soon)

Environment:
Redmine version 3.3.0.stable
Ruby version 2.1.9-p490 (2016-03-30) [x86_64-linux]
Rails version 4.2.6
Environment production
Database adapter Mysql2
Redmine plugins:
redmine_contacts_helpdesk 4.1.1

Thank you so much for your help/ ideas/ tips. It's much needed and much appreciated.

Cheers


Replies (2)

RE: is that possible? : sending e-mails to customers to inform about clossed issues - Added by Mayama Takeshi about 5 years ago

Hi,
yes, a plugin would be the way to go. You probably would use a hook like
:controller_issues_edit_after_save
to be notified when an issue is updated. See:
https://www.redmine.org/projects/redmine/wiki/Hooks

However, if you don't want to write a plugin, you could use this one:
https://github.com/suer/redmine_webhook
to receive a notification of issue update on an external app written in something like node or python and send the email from there.
(obs: I never used this plugin. I just googled "redmine webhooks" to see if redmine supported webhooks natively and this showed up instead).

RE: is that possible? : sending e-mails to customers to inform about clossed issues - Added by Dimitar (RedmineUP) almost 2 years ago

Hi Uwe,

This is Dimitar from the RedmineUP Support Team.

As far as I can see from the shared system information, you are using our plugin ---> redmine_contacts_helpdesk

There is an autoclose feature of the plugin, please see it here ---> https://www.redmineup.com/pages/help/helpdesk/helpdesk-tickets-autoclose-feature

Is it going to fit your needs? Please write us at with some feedback if you like the feature.

We look forward to hearing from you.

Best Regards,
Dimitar from the RedmineUP Support Team

Uwe Handzik wrote:

Hi guys! I am searching for this feature/idea and i wondered if it is possible and where i can find it:

when i close an issue (either in the issue itself or in the issuechart with the right mouse button --> close issue) i would love to have an automatical e-mail going to
the contact in the issue (for example someone from the company i am working with/for (not the user in Redmine)). I would like to inform them that it is closed (f. ex. i have
been waiting for documents i didn't receive in time).
I hope you guys understand what i mean: i click and close and the e-mail will be sent immediately and i am done ;)

I don't even know if that is possible with redmine like this (i did do heaps of research without succes). Maybe it is an extra plugin?

The system information: (we want to update to the recent version soon)

Environment:
Redmine version 3.3.0.stable
Ruby version 2.1.9-p490 (2016-03-30) [x86_64-linux]
Rails version 4.2.6
Environment production
Database adapter Mysql2
Redmine plugins:
redmine_contacts_helpdesk 4.1.1

Thank you so much for your help/ ideas/ tips. It's much needed and much appreciated.

Cheers

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