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User configuration broken ?

Added by Emmanuel DUMAS about 3 years ago

Hello

I have a redmine server version 4.1.1. under a Debian 10.9.
Few month ago, everything is OK.
Since few month (perhaps after upgrade version 4.1.0 -> 4.1.1, or after an normal update of Debian), I cannot acces to user configuration.
Example : I want to edit my preference ( url my/account ), I have this :

Internal error
An error occurred on the page you were trying to access.
If you continue to experience problems please contact your Redmine administrator for assistance.

If you are the Redmine administrator, check your log files for details about the error.

Back

I go to Administration menu, users part, when I want to add, or modify user preference, I have error upper.

I have not found any log file that help me ...

Can anybody help me ?

Best Regard
Emmanuel


Replies (6)

RE: User configuration broken ? - Added by Emmanuel DUMAS about 3 years ago

https://your_redmine_instance/admin/info. :

Informations
Redmine 4.1.1.stable

Compte administrateur par défaut changé
Répertoire de stockage des fichiers accessible en écriture
Répertoire public des plugins accessible en écriture (./public/plugin_assets)
Bibliothèque MiniMagick présente (optionnelle)
Binaire convert de ImageMagick présent (optionel)
Support PDF ImageMagick disponible (optionnel)

Environment:
Redmine version 4.1.1.stable
Ruby version 2.4.6-p354 (2019-04-01) [x86_64-linux]
Rails version 5.2.4.2
Environment production
Database adapter PostgreSQL
Mailer queue ActiveJob::QueueAdapters::AsyncAdapter
Mailer delivery smtp
SCM:
Filesystem
Redmine plugins:
no plugin installed

RE: User configuration broken ? - Added by Emmanuel DUMAS about 3 years ago

hello,

Is there any log file, or something similar to give me more information to understand why I cannot acces to user configuration anymore ?

Best regards
Emmanuel

RE: User configuration broken ? - Added by Lorenzo Meneghetti about 3 years ago

Emmanuel DUMAS wrote:

https://your_redmine_instance/admin/info. :

Informations
Redmine 4.1.1.stable

[CUT]

Filesystem
Redmine plugins:
no plugin installed

ok I asked because i supposed some plugins was in troubles...
So next step is to reproduce an see your_redmine_path/log/production.log to see some lines of backtrace...
Please post...
Thanks
Lorenzo

RE: User configuration broken ? - Added by Emmanuel DUMAS about 3 years ago

hello

On my server, file your_redmine_path/log/production.log is empty :

xxx@xxx:/opt/redmine-4.1.1/log$ l production.log
rw-rw-r- 1 root root 0 janv. 4 2021 production.log
xxx@xxx:/opt/redmine-4.1.1/log$ cat production.log
xxx@xxx:/opt/redmine-4.1.1/log$

RE: User configuration broken ? - Added by Lorenzo Meneghetti about 3 years ago

Emmanuel DUMAS wrote:

hello

On my server, file your_redmine_path/log/production.log is empty :

xxx@xxx:/opt/redmine-4.1.1/log$ l production.log
rw-rw-r- 1 root root 0 janv. 4 2021 production.log
xxx@xxx:/opt/redmine-4.1.1/log$ cat production.log
xxx@xxx:/opt/redmine-4.1.1/log$

Hello.
you may have a customized log. Check in config\application.rb to find customization.
You must have an application log.
Thanks
Lorenzo

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