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String custom fields start to be displayed on the front end in square brackets.

Added by Jose Turegano Barbero almost 2 years ago

Hello good afternoon, suddenly without apparent changes the text fields of custom fields are displayed in the graphical interface and in sending mails in square brackets.

An example of a custom text field

This is how it looks on the interface

This is what it looks like when editing the request (correctly)

Redmine Data info
Environment:
Redmine version 4.2.2.stable.21215
Ruby version 2.7.2-p137 (2020-10-01) [x86_64-linux]
Rails version 5.2.6
Environment production
Database adapter Mysql2
Mailer queue ActiveJob::QueueAdapters::AsyncAdapter
Mailer delivery smtp
SCM:
Subversion 1.10.2
Git 2.27.0
Filesystem
Redmine plugins:
enhanced_helpdesk_contacts 0.0.4
redmine_agile 1.6.4
redmine_checklists 3.1.21
redmine_contacts 4.3.6
redmine_contacts_helpdesk 4.1.13
redmine_work_time 0.4.1

I have never had this happen to me, has it happened to anyone and did you get it corrected?

Thanks for your help.

Best regards,

José

Download all files
Custom_Field.PNG (14.7 KB) Custom_Field.PNG
problemFront.PNG (56.2 KB) problemFront.PNG
okEdit.PNG (26.6 KB) okEdit.PNG

Replies (4)

RE: String custom fields start to be displayed on the front end in square brackets. - Added by Jose Turegano Barbero almost 2 years ago

I have already found the solution to the problem. They do not move neither how nor the why but the field of the custom field string had the multiple value to 1, returning it to 0 shows them with normality.

RE: String custom fields start to be displayed on the front end in square brackets. - Added by Jose Turegano Barbero almost 2 years ago

The new text type custom fields are creating them for me with the database value to multiple to 1 (even though the default is 0).

Do you know if this is fixed in later versions of redmine or why this might be happening.

Thank you very much.

RE: String custom fields start to be displayed on the front end in square brackets. - Added by Go MAEDA almost 2 years ago

Could you try temporarily uninstalling all plugins to see whether any of the plugins causes the issue?

RE: String custom fields start to be displayed on the front end in square brackets. - Added by Jose Turegano Barbero almost 2 years ago

You hit the nail on the head, it was a plugin customization that caused this behavior, namely enhanced_helpdesk_contacts.

Thank you very much for your answer.

Best Regards,
José.

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