Why installation of Redmine plugins always kills Redmine ?

Added by Harrison Donner 8 months ago

I am a new Redmine community member seeking for help.

I installed Redmine 4.2.3 on Ubuntu 20.04 following (https://izolabs.tech/2021/11/install-redmine-on-ubuntu.html). It was successful and I had Redmine working fine without plugins. I followed instruction to install plugins. The first one I tried was redmine_agile-1_6_2-light.zip. It worked! I then installed redmine_dashboard-main.zip and redmine_checklists-3_1_20-light.zip. But my Redmine stopped working. The browser shows the error message same as the picture somene else posted before (https://www.redmine.org/attachments/download/27304/Screenshot%20from%202021-05-02%2023-15-09.png). Uninstallation of the plugins did not recover my Redmine. I then deleted the Redmine folder and reinstalled it. The Redmine worked again. However, the Redmine stopped again after installed the plugin "redmine_agile-1_6_2-light.zip" which had no issue before. Now, no matter what plugin I install, it always kills the freshly installed Redmine.

The /var/log/apache2/error.log displays the following error message:

~~~~~~~ (Beginning the error message)
......

.......

App 26031 output: /usr/share/passenger/helper-scripts/rack-preloader.rb:29:in `<main>'

[ E 2022-02-02 19:39:51.1268 25833/T1h age/Cor/App/Implementation.cpp:221 ]: Could not spawn process for application /usr/share/redmine: The application encountered the following error: invalid byte sequence in US-ASCII (ArgumentError)

Error ID: 2bf0c873

Error details saved to: /tmp/passenger-error-3gPsRA.html

[ E 2022-02-02 19:39:51.1375 25833/Tc age/Cor/Con/CheckoutSession.cpp:281 ]: [Client 3-1] Cannot checkout session because a spawning error occurred. The identifier of the error is 2bf0c873. Please see earlier logs for details about the error.

~~~~~~~~~~~~~~~ (end of the error message)

I have been struggling with this issue am terribly frustrated.

Redmine experts, please help! Thank you in advance.

Replies (2)

RE: Why installation of Redmine plugins always kills Redmine ? - Added by Go MAEDA 8 months ago

Could you post error messages in /tmp/passenger-error-3gPsRA.html?

RE: Why installation of Redmine plugins always kills Redmine ? - Added by Harrison Donner 8 months ago

I looked into "/tmp", but could not find such a file "passenger-error-3gPsRA.html". After read your reply, I tried to reproduce this error again. This time, the /var/log/apache2/error.log displays the following error message:
--------------------------
...
App 59486 output: /usr/share/passenger/helper-scripts/rack-preloader.rb:30:in `<module:PhusionPassenger>'
App 59486 output: /usr/share/passenger/helper-scripts/rack-preloader.rb:29:in `<main>'
[ E 2022-02-03 19:12:23.4713 59244/T1m age/Cor/App/Implementation.cpp:221 ]: Could not spawn process for application /usr/share/redmine: The application encountered the following error: invalid byte sequence in US-ASCII (ArgumentError)
Error ID: b101d3ed
Error details saved to: /tmp/passenger-error-HyABoV.html

[ E 2022-02-03 19:12:23.4797 59244/Te age/Cor/Con/CheckoutSession.cpp:281 ]: [Client 4-1] Cannot checkout session because a spawning error
occurred. The identifier of the error is b101d3ed. Please see earlier logs for details about the error.
-----------------------

But I am not able to locate the "/tmp/passenger-error-HyABoV.html"

$ ls /tmp/passenger-error-HyABoV.html
ls: cannot access '/tmp/passenger-error-HyABoV.html': No such file or directory

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