Redmine

Anyone? Please?

Run this task in development mode (RAILS_ENV="development"), what does logs/development.log show?

Ok, so I am trying to respond to this with the details and I keep getting rejected as span.

Trying just part of it:

  Parameters: {"action"=>"index", "controller"=>"custom_fields", "tab"=>"IssueCustomField"}
Rendering template within layouts/admin
Rendering custom_fields/index

Try attaching it as a file, or really the last few hundred lines or so.

This is all it has. This is the production.log file contents as we do not have a development database set up. We actually have a test site that is a duplicate of the real site to do our R&D in.

To add to this. If I send an email manually to Redmine, it will get processed and a ticket gets created. But if it gets an email from our intranet, it does not get created in Redmine. But if I edit the email and resave it. Mark it unread and place in the inbox, it does get processed. But now if I right click on the email and view the source, it no longer looks like the source above. It now has a bunch of html stuff such as the attached file. Thank you for helping me figure this out. This is a puzzler to me.

Kameron Hott wrote:

This is all it has. This is the production.log file contents as we do not have a development database set up. We actually have a test site that is a duplicate of the real site to do our R&D in.

You don't need to, you just need to configure the "development" database and point at production... run the rake task in development mode, it'll output more logs.

The production logs are useless being as they don't log e-mail decisions.

Thank you for helping. Attached is the log file. I find it interesting that it does not recognize my fields. What do I need to do?

Validation failed: Contact Name can't be blank, Location can't be blank, Department can't be blank, Assignee can't be blank

Any chance you can send that as a plaintext e-mail with line feeds and no formatting?

I think everything being on one line is confusing it.

Ok, so I made the website send the email in plain text with the few required fields. Did another log file. Still did not work.

I got it working.
What I did was change the mail_handler.rb code a little.
With your help you clued me in on something. Even when I sent in an email in plain text it was still not working for me. So then I put in \n after each line and still the mail was coming across in a single line. So I changed a function a little:

  def plain_text_body
    return @plain_text_body unless @plain_text_body.nil?
    parts = @email.parts.collect {|c| (c.respond_to?(:parts) && !c.parts.empty?) ? c.parts : c}.flatten
    if parts.empty?
      parts << @email
    end
    plain_text_part = parts.detect {|p| p.content_type == 'text/plain'}
    if plain_text_part.nil?
      # no text/plain part found, assuming html-only email
      # strip html tags and remove doctype directive
      @plain_text_body = strip_tags(@email.body.to_s)
      *@plain_text_body.gsub! (/::/,"\n")*
      @plain_text_body.gsub! %r{^<!DOCTYPE .*$}, ''

      logger.info "MailHandler: plain_text_body #{plain_text_body}" 
    else
      @plain_text_body = plain_text_part.body.to_s
    end
    @plain_text_body.strip!
    @plain_text_body
  end

Thank you for your help.

To the originator of this post, you had mentioned that you could email in directly and it would create a ticket. You are infact doing exactly what I am needing to do, however I am getting no where.

Would you mind sharing how you setup the email into redmine, and then how you did the form? It would really help me out....

Thank you.
you can reply to me on here, and or to my email... jasen.yhwhdesign@gmail.com