Redmine

Hi all

we are using Redmine as our internal Ticketing-System an Change-Management tool. The feedback from the guys using it is only positive!

Due to the fact that we would like to use Redmine also for the Helpdesk, we would need the Issue-Requester as a selectable field. Would it be possible to have:

• Issue-Owner: user who added issue
• Issue-Requester: user who requested the issue

This should be a security-option so that only users with the appropriate role can change the requester.

Notifications should be sent to Owner and Requester.

Thanks, Andi

See Ticket #1183

It would be great to add non-registered Watchers, adding email only.

Also add a button "Send notiification to..." email, not adding to Watcher, but only to trigger some ticket or even Wiki to a email, like "Admin sends you a notification to see FAQ/Wiki".

I would like to second the need for this. We have moved from trac to redmine but we miss the feature of being able to add copies of a ticket ( a watcher if u will) to the ticket so they can watch the progress... We get a lot of tickets from anonymous but we have the person add there email to the body of the ticket.. we would like to make them a watcher for that ticket..
thanks for all your work.
david

hi all,

we are currently using otrs as our backoffice system to handle all incoming calls.
One of the major points preventing me from switching completely to Redmine is the ability to send emails/ add watchers to 'unknown' users.

We are willing to pay a bonus to anyone who develops this feature.
You can contact me at jaap @ tetra.nl

Jaap Prickartz