Defect #11374
closed
Overview page for some projects will not open - internal error 500 (execution expired)
Added by Pawel Orzechowski over 12 years ago.
Updated over 12 years ago.
Description
Suddenly without any reason after trying to open overview page of most of our projects one gets following error:
Internal error
An error occurred on the page you were trying to access.
If you continue to experience problems please contact your Redmine administrator for assistance.
If you are the Redmine administrator, check your log files for details about the error.
Back
There was no reconfiguration of redmine or operating system. Other pages can be opened normally.
Restarting redmine, database or even whole system does not help.
Closing apache and running redmine with WEBrick does not help either.
The environment is:
- OS: Ubuntu 10.04 LTS
- database manager: MySQL 5.1.63
- Ruby 1.8.7 (x86_64)
- Rails 2.3.14
- Redmine 1.4.4 (though it happened also two or three times also on 1.0.3 after some time problem disappeared without any reason)
Files
Call to hook.rb in the stack trace makes think of a plugin issue.
Is there a way to track which plugin it causes? I have several of them:
- Author box 0.0.2
- Redmine Auto Watch 1.0.0
- BigBlueButton plugin 0.1.2
- Redmine Charts Plugin 0.1.0
- Default queries per project Plugin 0.1.1
- Redmine Light Box 0.0.1
- Redmine plugin views revisions plugin 0.0.1
- Screenshot Paste 1.1.1
- Redmine Theme Changer plugin 0.0.5
- Single Project Forward 0.1
In the meantime problem suddenly disappeared, without any reason, again:-(
Well the error appears when displaying the project overview page and the hook calls some net related code, so I'd try the "Single Project Forward" as a first guess based on its name =)
As I have written the problem disappeared without any reason so now removing the plugin will not change anything.
Is there a procedure to trace the plugin itself (some log or debugging while an error in redmine exists)?
- Status changed from New to Closed
- Priority changed from High to Normal
- Resolution set to Invalid
I'll close the issue for now, please reopen it if it triggers again and you eventually think it could be a Redmine core issue.
Well, I will not say I am glad you close it. Could you please just answer to my question eg. in note5
Pawel Orzechowski wrote:
Is there a procedure to trace the plugin itself (some log or debugging while an error in redmine exists)?
Not really, you could set a different log level for the whole application (in config/environments/production.rb) but I doubt it could help you much more. Check the plugin issue tracker, you might be lucky.
Also available in: Atom
PDF
Updated by 
Updated by