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Feature #13478
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E-Mail response to ticket changes status to In Progress
Status:
New
Priority:
Normal
Assignee:
-
Category:
Email receiving
Target version:
-
Start date:
Due date:
% Done:
0%
Estimated time:
Resolution:
Description
It would be nice to have a feature that if a ticket is updated via e-mail and the status is "New", or preferably something you choose, that the status is then changed to "In Progress", or preferably something you choose.
Updated by Mischa The Evil almost 12 years ago
It is already part of RedmineReceivingEmails. You can use keywords (when configured as such) to change issue status using emails.
I don't think that this should be default behavior.
Updated by Toshi MARUYAMA
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