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Defect #13485

closed

Mail handler creates an issue over and over again

Added by Daniel Rauer about 11 years ago. Updated about 8 years ago.

Status:
Closed
Priority:
Normal
Assignee:
-
Category:
Email receiving
Target version:
-
Start date:
Due date:
% Done:

0%

Estimated time:
Resolution:
Invalid
Affected version:
2.2.1

Description

Very few e-mail sent to our Redmine are not removed from the mail queue, but correctly an issue gets created. This happens over and over until the mail gets manually removed from the mail queue.
Most of the e-mails are correctly removed from the queue, so the general configuration seems to be fine. It seems to depend on the content of e-mails itself.

Here is the log excerpt from our postfix mail server:

relay=local, delay=47576, delays=47574/0.02/0/1.1, dsn=4.3.0, status=deferred (temporary failure. Command output: Failed to contact your Redmine server (500). Posting to https://myredmineinstallation/mail_handler... Response received: 500 )

This is our environment, Redmine version is 2.2.1.stable:

:/opt/redmine-2.2.1# RAILS_ENV=production rake about
About your application's environment
Ruby version              1.8.7 (x86_64-linux)
RubyGems version          1.8.15
Rack version              1.4
Rails version             3.2.11
Active Record version     3.2.11
Action Pack version       3.2.11
Active Resource version   3.2.11
Action Mailer version     3.2.11
Active Support version    3.2.11
Middleware                Rack::Cache, ActionDispatch::Static, Rack::Lock, #<ActiveSupport::Cache::Strategy::LocalCache::Middleware:0x7fda7ed8e568>, Rack::Runtime, Rack::MethodOverride, ActionDispatch::RequestId, Rails::Rack::Logger, ActionDispatch::ShowExceptions, ActionDispatch::DebugExceptions, ActionDispatch::RemoteIp, ActionDispatch::Callbacks, ActiveRecord::ConnectionAdapters::ConnectionManagement, ActiveRecord::QueryCache, ActionDispatch::Cookies, ActionDispatch::Session::CookieStore, ActionDispatch::Flash, ActionDispatch::ParamsParser, ActionDispatch::Head, Rack::ConditionalGet, Rack::ETag, ActionDispatch::BestStandardsSupport, OpenIdAuthentication
Application root          /opt/redmine-2.2.1
Environment               production
Database adapter          mysql
Database schema version   20121026003537

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