Redmine

Here RedmineReceivingEmails the process is described to receive emails. Normally emails are assigned as new issues, but by replying to the original email notification it is possible to append as a comment. However the syntax required is given as:

If the email subject contains something like "Re: [xxxxxxx #123]", the email is processed as a reply and a note is added to issue #123. Otherwise, a new issue is created.

I would like to request a more flexible option that would just look in the subject line for ... #123 and assign it as a follow up to issue 123 (in a similar way to wiki and issue comment links).

This would allow me to reply to the client, appending something like (Issue #123) in the subject line and CC: to my redmine tracker. If he responded with further information, provided he hits reply-all (which most people do) Redmine will track the entire conversation all tagged to the original issue number.

This could almost be done now but requires that I use the subject line from the notification email, which may confuse my clients.