Defect #24242
closed
Adding comments to ticket returns internal server error
0%
Description
While adding comments to the ticket am getting internal server error:
ActiveRecord::StatementInvalid (Mysql2::Error: Incorrect string value: '\xF0\x9F\x91\x8D\x0D\x0A...' for column 'notes' at row 1: INSERT INTO `journals`
I tired changing the charset from utf8 to utf8mb4 for journals table but it doesn't seems to help.
Can anyone suggest a walk through for this issue.
My Environment
Environment: Redmine version 3.3.0.stable Ruby version 2.3.1-p112 (2016-04-26) [x86_64-linux] Rails version 4.2.6 Environment production Database adapter Mysql2 SCM: Subversion 1.7.14 Git 1.8.3.1 Filesystem Redmine plugins: issue_charts 1.3.0 periodictask 3.1.1 redmine_checklists 3.1.3 redmine_email_fetcher 0.3.1 redmine_helpdesk 0.0.15 redmine_issue_history 1.0.0 redmine_omniauth_google 0.0.1 simple_author_change 0.1.2
Related issues
Updated by Toshi MARUYAMA about 8 years ago
- Status changed from New to Needs feedback
Why not post full log?
Updated by Marius BĂLTEANU over 5 years ago
- Related to Feature #31921: Changes to properly support 4 byte characters (emoji) when database is MySQL added
Updated by Go MAEDA 2 months ago
The issue is caused by attempting to insert a 4-byte UTF-8 character, specifically "\xF0\x9F\x91\x8D" (THUMBS UP SIGN), into a MySQL column that uses the utf8 encoding, which only supports 3-byte characters.
To resolve this, the database, table, and column character set should be updated to utf8mb4, which supports 4-byte UTF-8 characters. Additionally, ensure that both MySQL's configuration (my.cnf) and Redmine's config/database.yml are configured to use utf8mb4 encoding.