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Defect #31633

open

Cannot create new issue or change issue status after receiving email for the issue.

Added by Rocky W almost 5 years ago. Updated over 4 years ago.

Status:
New
Priority:
Normal
Assignee:
-
Category:
Email receiving
Target version:
-
Start date:
Due date:
% Done:

0%

Estimated time:
Resolution:
Affected version:

Description

I have setup the receiving email and Redmine did receive email to process it. But Redmine cannot create the issue for the new or change issue status. the error message is following:

@MailHandler: an unexpected error occurred when receiving email: Missing template mailer/issue_add with {:locale=>[:en], :formats=>[:text], :variants=>[], :handlers=>[:erb, :builder, :raw, :ruby, :rsb]}. Searched in: * "C:/Webserver/redmine-3.4.11/app/views"

MailHandler: an unexpected error occurred when receiving email: Missing template mailer/issue_edit with {:locale=>[:en], :formats=>[:text], :variants=>[], :handlers=>[:erb, :builder, :raw, :ruby, :rsb]}. Searched in: * "C:/Webserver/redmine-3.4.11/app/views"@

I checked the folder C:/Webserver/redmine-3.4.11/app/views/mailer, there are issue_add.html.erb, issue_add.text.erb, issue_edit.html.erb, issue_edit.text.erb.

Environment:
Windows 2012,
MS SQL Server 2016
Ruby 2.3 x64
Redmine 3.4.11

Any idea how to fix it?
Thanks.


Related issues

Has duplicate Redmine - Defect #31715: Receiving email and email notificationClosed

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