Redmine

Hello Dominik,

This is Dimitar from the RedmineUP Support Team - we are the authors (developers) of the plugin that you are using ---> redmine_contacts_helpdesk

To solve your problem, please apply the steps that are described in this guide ---> "I don't see the "reply" button" ---> https://www.redmineup.com/pages/help/helpdesk/i-don-t-see-the-reply-button

Just let us know if everything is working fine afterward. You could write us your feedback about this issue at support@redmineup.com. Thank you.

We look forward to hearing from you.

Best Regards,
Dimitar from the RedmineUP Support Team

Dominik Signus wrote:

Hello,

how i need to set up the "reply" button, to send a e-mail from redmine (within a specific ticket), to an user?
This reply function doesnt work at my redmine.

Environment:
Redmine version 4.0.4.stable
Ruby version 2.3.5-p376 (2017-09-14) [x86_64-linux]
Rails version 5.2.3
Environment production
Database adapter Mysql2
Mailer queue ActiveJob::QueueAdapters::AsyncAdapter
Mailer delivery smtp
SCM:
Subversion 1.9.5
Git 2.11.0
Filesystem
Redmine plugins:
redmine_contacts 4.2.3
redmine_contacts_helpdesk 4.0.1

Thank you for your help.