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Defect #32176
open
Emails are not getting triggered
Status:
Needs feedback
Priority:
Normal
Assignee:
-
Category:
Email notifications
Target version:
-
Start date:
Due date:
% Done:
0%
Estimated time:
Resolution:
Affected version:
Description
When we create a new ticket and update existing one emails are not getting triggered. Kindly help as we have to manually inform to business every time.
Updated by Holger Just about 4 years ago
- Status changed from New to Needs feedback
In order for notification mails to be send, you need to make sure that:
- you have enabled notification mails for the respective action in Administration -> Settings -> Notifications,
- the user has permission to actually view the issue in Redmine,
- the user has configured that they want to receive notifications in the project (or at all) on their My Account page,
- the user is connected to the issue (i.e. depending on the settings on their My Page, they are an author, assignee or watcher),
- and that you have correctly configure your mail server settings in
config/configuration.yml
Updated by Prashant Chavan about 4 years ago
We have configured the details in Configuration.yml file but we are getting below error message:
An error occurred while sending mail (535-5.7.1 Username and Password not accepted. Learn more at )"
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