Defect #32416

Visual editor preview "No route matches"

Added by Xavier ANDRE almost 3 years ago. Updated over 2 years ago.

Status:ClosedStart date:
Priority:NormalDue date:
Assignee:Xavier ANDRE% Done:


Target version:-
Resolution:Invalid Affected version:



When I write a page (wiki, knowledge base, etc) with visual editor, I can see everything.
But once I saved it and then I come back ont it and edit it, visual editor display a blank page and I get this error in logs :

ActionController::RoutingError (No route matches [POST] "/projects/si_noveltis/knowledgebase/articles/18/preview"):
  actionpack ( lib/action_dispatch/middleware/debug_exceptions.rb:21:in `call'
  actionpack ( lib/action_dispatch/middleware/show_exceptions.rb:30:in `call'
  railties ( lib/rails/rack/logger.rb:38:in `call_app'
  railties ( lib/rails/rack/logger.rb:20:in `block in call'
  activesupport ( lib/active_support/tagged_logging.rb:68:in `block in tagged'
  activesupport ( lib/active_support/tagged_logging.rb:26:in `tagged'
  activesupport ( lib/active_support/tagged_logging.rb:68:in `tagged'
  railties ( lib/rails/rack/logger.rb:20:in `call'
  actionpack ( lib/action_dispatch/middleware/request_id.rb:21:in `call'
  rack (1.6.11) lib/rack/methodoverride.rb:22:in `call'
  rack (1.6.11) lib/rack/runtime.rb:18:in `call'
  activesupport ( lib/active_support/cache/strategy/local_cache_middleware.rb:28:in `call'
  actionpack ( lib/action_dispatch/middleware/static.rb:120:in `call'
  rack (1.6.11) lib/rack/content_length.rb:15:in `call'
  rack (1.6.11) lib/rack/sendfile.rb:113:in `call'
  railties ( lib/rails/engine.rb:518:in `call'
  railties ( lib/rails/application.rb:165:in `call'
  railties ( lib/rails/railtie.rb:194:in `public_send'
  railties ( lib/rails/railtie.rb:194:in `method_missing'
  passenger (5.3.5) src/ruby_supportlib/phusion_passenger/rack/thread_handler_extension.rb:97:in `process_request'
  passenger (5.3.5) src/ruby_supportlib/phusion_passenger/request_handler/thread_handler.rb:157:in `accept_and_process_next_request'
  passenger (5.3.5) src/ruby_supportlib/phusion_passenger/request_handler/thread_handler.rb:110:in `main_loop'
  passenger (5.3.5) src/ruby_supportlib/phusion_passenger/request_handler.rb:415:in `block (3 levels) in start_threads'
  passenger (5.3.5) src/ruby_supportlib/phusion_passenger/utils.rb:113:in `block in create_thread_and_abort_on_exception'

I must switch to textile mode to be able to change my page's content.

Could you help me please ?

Thank you.
Best regards


#1 Updated by Go MAEDA almost 3 years ago

One of the plug-ins may have caused an error. Third-party plugins sometimes break Redmine.

At least a plugin named "knowledgebase" is installed in your environment. Please test again after uninstalling all plugins.

#2 Updated by Marius BALTEANU over 2 years ago

  • Status changed from New to Needs feedback
  • Assignee set to Xavier ANDRE

#3 Updated by Xavier ANDRE over 2 years ago

Ticket can be closed as this is a third party issue as you explained me.


#4 Updated by Go MAEDA over 2 years ago

  • Status changed from Needs feedback to Closed
  • Resolution set to Invalid

Thank you for your feedback.

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