Right now I can get tickets auto-assigned to a developer by making him responsible for an issue category. It would be great if I could select a list of users that are all capable of solving problems of a given issue category and get all new tickets auto-assigned to them.
#2 Updated by Mario Witte over 13 years ago
If this would be the easiest way to implement it, it would certainly solve the problem.
On the other hand it would rise the complexity of the setup because I would have to segment the developers/supporters into multiple categories and keep the permissions up-to-date for all of them.
Our old ticket system simply allowed to maintain a list of users and for each new ticket one of those was selected (round-robin) and got assigned to the ticket.