Feature #3417
closed
Round-robin auto-assignments
Added by Mario Witte almost 15 years ago.
Updated almost 2 years ago.
Description
Right now I can get tickets auto-assigned to a developer by making him responsible for an issue category. It would be great if I could select a list of users that are all capable of solving problems of a given issue category and get all new tickets auto-assigned to them.
Maybe this could be implemented as auto-assigning to a Role rather than a User?
If this would be the easiest way to implement it, it would certainly solve the problem.
On the other hand it would rise the complexity of the setup because I would have to segment the developers/supporters into multiple categories and keep the permissions up-to-date for all of them.
Our old ticket system simply allowed to maintain a list of users and for each new ticket one of those was selected (round-robin) and got assigned to the ticket.
- Status changed from New to Closed
- Resolution set to Wont fix
I recommend you to use user groups feature that was implemented in Redmine 0.9.0 (2010-01-09).
Also available in: Atom
PDF