Defect #36231
closed
https://stackoverflow.com/questions/69910539/minimagickerror-you-must-have-imagemagick-or-graphicsmagick-installed-on-red
0%
Description
I get an error about a missing ImageMagick installation when exporting a Redmine Gantt chart to PNG. But I cannot pin down the reason because everything seems to be installed correctly, and I have an identical server with the same OS, same Redmine version / config and the same packages etc. installed. On the other (test) server, it all seems to work.
What could be the issue, or how can I pin it down?
Some more in depth information:
Error in the logs:
Started GET "/projects/migratie/issues/gantt.png
MiniMagick::Error (You must have ImageMagick or GraphicsMagick installed):
lib/redmine/helpers/gantt.rb:399:in `to_image'
app/controllers/gantts_controller.rb:46:in `block (2 levels) in show'
app/controllers/gantts_controller.rb:42:in `show'
lib/redmine/sudo_mode.rb:61:in `sudo_mode'
Redmine information:
Redmine 4.2.3.stable
Standaard beheerderaccount gewijzigd
Bestandsrepository schrijfbaar
Plugin assets map schrijfbaar (./public/plugin_assets)
MiniMagick beschikbaar (optioneel)
ImageMagick comversie beschikbaar (optioneel)
ImageMagick PDF support available (optional)
Environment:
Redmine version 4.2.3.stable
Ruby version 2.7.4-p191 (2021-07-07) [amd64-freebsd13]
Rails version 5.2.6
Environment production
Database adapter Mysql2
Mailer queue ActiveJob::QueueAdapters::AsyncAdapter
Mailer delivery sendmail
SCM:
Git 2.33.1
Filesystem
Redmine plugins:
easy_gantt 1.13
redmine_agile 1.6.2
redmine_checklists 3.1.20
redmine_contacts 4.3.4
redmine_contacts_helpdesk 4.1.12
redmine_contacts_invoices 4.2.5
redmine_crm_mailchimp 1.0.4
redmine_datetime_custom_field 1.0.4
redmine_drive 1.1.1
redmine_editauthor 0.11.0
redmine_favorite_projects 2.1.1
redmine_finance 2.1.7
redmine_helpdesk_contact_sync 0.0.4.1
redmine_issue_templates 1.1.0
redmine_people 1.6.1
redmine_products 2.1.4
redmine_questions 1.0.2
redmine_reporter 2.0.0
redmine_resources 1.0.6
redmine_tint_issues 1.2.1
redmine_view_issue_description 0.0.2
redmine_zenedit 2.0.1
redmineup_tags 2.0.11
stopwatch 0.2.0
Verified steps: please bear in mind that it works on the test server.
1. Same FreeBSD version 13.0-release
2. Same Redmine 4.2.3 version, configuration and plugins (I did a directory compare)
3. ImageMagick7 installed, tested (convert and magick command) and executes as www user, available in the path env. Same options and confirmed PNG support.
4. Gem mini_magick (4.11.0, 4.10.1) installed.
5. Bundle: Using mini_magick 4.11.0 in /usr/local/www/redmine
6. configuration.yml (with two leading spaces): imagemagick_convert_command: /usr/local/bin/convert
7. Other converts (eg. pdf) in Redmine seem to work fine on both servers.
8. Moving to another database does not change a thing.
9. Apache config is identical.
Related issues
Updated by Jan Catrysse about 3 years ago
Sorry for the wrong title, I cannot change it back anymore.
Updated by Go MAEDA almost 3 years ago
Does applying the patch in #35027#note-1 resolve the issue?
Updated by Jan Catrysse almost 3 years ago
Go MAEDA wrote:
Does applying the patch in #35027#note-1 resolve the issue?
No, this did not make a difference. I cannot point my finger on the reason... on another server with, as far as I can see, an identical configuration it works fine.
Could someone tell me how I can activate logging on production to have some more detailed information when I get the error?
Updated by Jan Catrysse almost 3 years ago
I added this line to the patched area in gantt.rb
if Redmine::Configuration['imagemagick_convert_command'].present?
MiniMagick.cli_path = File.dirname(Redmine::Configuration['imagemagick_convert_command'])
MiniMagick.logger.level = Logger::DEBUG
end
In development and test, this outputs a nice convert command line in my httpd_error_log ... on production nothing.
I first tried with a deprecated MiniMagick.debug = true, and this is outputting a deprecated warning, also on production. So, this means Redmine::Configuration['imagemagick_convert_command'].present is true.
So, the issue must really be related to MiniMagick ... or me having done something stupid.
I double-checked Redmine::Configuration['imagemagick_convert_command'] with some logging... and it seems to be correct.
Updated by Jan Catrysse almost 3 years ago
I was testing this again, and now it doesn't work on either environments: test, dev nor production. I am not sure what changed in between tests, probably some updated gems.
This is related to issue #35424.
The errors seems to come from: \usr\local\lib\ruby\gems\2.7\gems\mini_magick-4.11.0
def cli
if instance_variable_defined?("@cli")
instance_variable_get("@cli")
else
cli = CLI_DETECTION.key(processor) or
fail MiniMagick::Error, "You must have ImageMagick or GraphicsMagick installed"
instance_variable_set("@cli", cli)
end
end
Updated by Marius BĂLTEANU almost 3 years ago
Do you have any error in your logs?
Updated by Jan Catrysse almost 3 years ago
No, nothing in the logs.
I added some info on: #35424.
Updated by Jan Catrysse almost 3 years ago
I did fount this in my log, but I don't think it helps.
MiniMagick::Error (You must have ImageMagick or GraphicsMagick installed): lib/redmine/helpers/gantt.rb:402:in `to_image' app/controllers/gantts_controller.rb:46:in `block (2 levels) in show' app/controllers/gantts_controller.rb:42:in `show' lib/redmine/sudo_mode.rb:61:in `sudo_mode'
Updated by Jan Catrysse almost 3 years ago
I fixed this by changing MiniMagick.cli = :imagemagick to lib/redmine/helpers/gantt.rb
if Redmine::Configuration['imagemagick_convert_command'].present?
MiniMagick.cli_path = File.dirname(Redmine::Configuration['imagemagick_convert_command'])
MiniMagick.cli = :imagemagick
end
Updated by Marius BĂLTEANU almost 3 years ago
- Status changed from Resolved to Closed
- Resolution set to Duplicate
Closed in favour of #35424.
Updated by Marius BĂLTEANU almost 3 years ago
- Is duplicate of Defect #35424: https://www.redmine.org/boards/2/topics/65661 added