Feature #3706
closedAllow assigned_to field configuration on Issue creation by email
100%
Description
- project=PROJECT identifier of the target project
- tracker=TRACKER name of the target tracker
- category=CATEGORY name of the target category
- priority=PRIORITY name of the target priority
Is it possible to control the assigned_to field too? I'm already using Redmine to control a distributed development process (about a hundred users) and at this moment we need a way to register (as a Redmine issue) all the support e-mails we are receiving from external users. All these emails must be assigned to a specific Redmine user for helping our user support process.
I'm testing the trunk version (rev 2835) which already include the great job described in http://www.redmine.org/projects/redmine/repository/revisions/2789.
Related issues
Updated by Mischa The Evil about 15 years ago
- Tracker changed from Patch to Feature
Updated by Marcin Trendota almost 15 years ago
Vote for it ;)
I would do it by myself if only i knew ruby (or have time to learn it)...
Updated by Jean-Philippe Lang over 14 years ago
- Category changed from Email notifications to Email receiving
Updated by Emils Klotins over 14 years ago
Marcin Trendota wrote:
Vote for it ;)
I would do it by myself if only i knew ruby (or have time to learn it)...
Likewise, it would so much help setting up automated issue entry in some cases.
Updated by Erica Gallindo over 14 years ago
When I first suggest this, I wasn't aware how to use categories for this purpose. Now, I know it's possible to control the assigned_to field using categories. When a category is created it is possible to configure a redmine user for that. Thus, simply chosing a category for an issue when its is created will automatically fill the issue "assigned_to" field with category configured user.
Updated by Enderson Maia over 14 years ago
+1
I suggest that the CC: field could be used as a assigned_to: , and CC: just for watchers.
So a message with:
.. to: <redmine@example.com>, <user@example.com> cc: <somebody@example.com>, <someone@example.com> ...
would be created a issue assigned_to: <user@example.com> and <somebody@example.com>, <someone@example.com> for watchers.
In this case using <redmine@example.com> as the incoming e-mail, I just don't know how Redmine could make this distinction.
Another option would be to make allow-override accept the assigned_to: as an option, and the assigner users could be set on the e-mail body.
Updated by Eric Davis about 14 years ago
- Status changed from New to Closed
- Assignee set to Eric Davis
- Target version set to 1.0.0 (RC)
- % Done changed from 0 to 100
- Resolution set to Fixed
Added support for setting an issue's assigned to field via email. It will take a user's email address, login, or full name. r3764