Feature #3706
closed
Allow assigned_to field configuration on Issue creation by email
Added by Erica Gallindo over 15 years ago.
Updated over 14 years ago.
Description
It's already possible to fetch incoming emails and control the following attributes when creating a issue:
- project=PROJECT identifier of the target project
- tracker=TRACKER name of the target tracker
- category=CATEGORY name of the target category
- priority=PRIORITY name of the target priority
Is it possible to control the assigned_to field too? I'm already using Redmine to control a distributed development process (about a hundred users) and at this moment we need a way to register (as a Redmine issue) all the support e-mails we are receiving from external users. All these emails must be assigned to a specific Redmine user for helping our user support process.
I'm testing the trunk version (rev 2835) which already include the great job described in http://www.redmine.org/projects/redmine/repository/revisions/2789.
- Tracker changed from Patch to Feature
Vote for it ;)
I would do it by myself if only i knew ruby (or have time to learn it)...
- Category changed from Email notifications to Email receiving
Marcin Trendota wrote:
Vote for it ;)
I would do it by myself if only i knew ruby (or have time to learn it)...
Likewise, it would so much help setting up automated issue entry in some cases.
When I first suggest this, I wasn't aware how to use categories for this purpose. Now, I know it's possible to control the assigned_to field using categories. When a category is created it is possible to configure a redmine user for that. Thus, simply chosing a category for an issue when its is created will automatically fill the issue "assigned_to" field with category configured user.
+1
I suggest that the CC: field could be used as a assigned_to: , and CC: just for watchers.
So a message with:
..
to: <redmine@example.com>, <user@example.com>
cc: <somebody@example.com>, <someone@example.com>
...
would be created a issue assigned_to: <user@example.com> and <somebody@example.com>, <someone@example.com> for watchers.
In this case using <redmine@example.com> as the incoming e-mail, I just don't know how Redmine could make this distinction.
Another option would be to make allow-override accept the assigned_to: as an option, and the assigner users could be set on the e-mail body.
- Status changed from New to Closed
- Assignee set to Eric Davis
- Target version set to 1.0.0 (RC)
- % Done changed from 0 to 100
- Resolution set to Fixed
Added support for setting an issue's assigned to field via email. It will take a user's email address, login, or full name. r3764
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