Defect #39893
open
Password reset is not possible
0%
Description
Hello, I'm trying to reset my password, but I don't get any email with a reset option.
Updated by Holger Just 4 months ago
Is this related to your user account at https://www.redmine.org, or your own installation somewhere else?
Updated by Salman Khan 4 months ago
Holger Just wrote in #note-1:
Is this related to your user account at https://www.redmine.org, or your own installation somewhere else?
it's related to my user account at redmine.org
Updated by Salman Khan 4 months ago
Salman Khan wrote in #note-2:
Holger Just wrote in #note-1:
Is this related to your user account at https://www.redmine.org, or your own installation somewhere else?
it's related to my user account at redmine.org
Is it possible to contact a support team because it is urgent
Updated by Holger Just 4 months ago
- Category set to Website (redmine.org)
- Status changed from New to Needs feedback
redmine.org usually does sent all mails as indicated.
If you are not receiving an expected mail in your inbox, this is usually caused an over-eager spam or mail filter in your email account which sorts the mail into a different mail folder.
Accordingly, please check your spam folder or other possible folders the mail may have been sorted into. Gmail for example is eager to automatically sort some mails into different folders for automatic messages, newsletters, or other concerns. You can view all mails) though. If you still can't find the mail, please contact the support channels of your mail provider so that they can help you track down the the specific mail in your mail account.